Google Support Response Tme: 2 Years

On May 13 2004, I sent an email to Google suggesting they add a WeatherPixie to their brand new official GoogleBlog. Today, 2 years later, I received a reply:


Date: Fri, 26 May 2006 17:37:32 -0700
From: "MV Search Training" <usersupport-trainingqueue-mv-core1@google.com>
To: "Dom Ramsey"
Subject: Re: [#9921340] blogs and pixies

Hi Dom,

Thank you for your kind words and suggestion. We're considering a few improvements for
the Google Blogger based on our user feedback. We appreciate your thoughtful feedback.

Regards,
The Google Team

That’s 2 years and 14 days to be precise. I think this may well qualify them for the slowest search engine in history award. Congratulations, Google.

Now, judging by the From address on the email, they’re using old support mails to train new staff, but it begs the question – why the hell are they letting them send responses!?

And what’s this about “The Google Blogger”?

Answers on a postcard. Or if you’re Google, just mail me and I’ll read it when I get it… sometime in 2008.

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